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FAQ

You can find frequently asked questions and answers in the FAQ.


 
 
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With Samsung WatchON you can turn your device into a remote control and get a personalized TV guide that’s built around what you love to watch.
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Samsung WatchON offers these features:
• Rich TV guide
• Universal remote control for TV and set-top box: with Samsung WatchON, you don’t need remote controls for your TV and your set-top box. Samsung WatchON transforms your mobile device into a universal remote control.
• Multi-screen experience with embedded Smart TV: you can watch live TV on your mobile device.
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No, there is no charge to use Samsung WatchON. Using the remote control is free. You only need to have a TV service provider. Browsing content, viewing cast and crew information, and reading reviews are all free. Creating favorites, rating “like/dislike” and sharing are also free, but require a Samsung account. The cost of renting and purchasing movies and TV shows from your content provider (Blockbuster, Vudu, etc.) remains the same.


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Tapping the Recommended tab offers you suggestions that display by default when you browse. Over time, the recommendations engine learns from the type and genre of content you view, rate and save as favorites. It suggests content based on your historical preferences.

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1) Search or browse through the movies and TV shows until you find the desired item. (Reference How do I search content? and How do I browse content by genre?
2) Select the item to open the item detail page.
3) Select the white star icon above the title. The star icon turns purple.
(Optional) To unselect the item as a Favorite, tap the star icon.
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1. Search or browse through the movies and TV shows until you find the desired item.
2. Select the item to open the item detail page.
3. Select the white star icon to the right of the Watch now button.
    The star icon turns yellow.
4. (Optional) To unselect the item as a Favorite, tap the star icon.

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The projection of other functions from your mobile devices to your smart TV is called “content mirroring”. Unfortunately, at this time we do not offer support for content mirroring on your TV. Whatever is on the TV can be brought down to the mobile device, so if the TV is being used to browse webpages, etc., you could in theory see that content but not be able to control or surf.
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Disable the app by going to Settings> General or More tab > Application Manager > All. Scroll down to find Samsung WatchOn. Select it, then tap Clear cache and Clear data.
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• At least one Samsung device. For information on which features you get with which device(s), see Which Samsung devices do I need to use Samsung WatchON?
• A broadband Internet connection; either wired or WiFi
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You can use your mobile device as a remote control for your Samsung Smart TV through the WatchON application. To do so,
1. Tap the WatchON icon on your mobile device.
2. Tap Select your country/region, then search for your country in the drop down list. Make sure your country is correctly displayed.
3. To search for TV service providers in your area, enter your zip code, then tap Go..
4. Select your service provider, then tap Done.
In order to use your devices as remote controls,
1. Click the remote control icon at the bottom right corner of the display, then tap Setup.
2. Select your TV brand then tap Next. To see more TV brands, tap Show all brands.
3. Point your device towards the TV and tap the Power button. If the TV turns on, tap Yes. If the TV does not turn on, try the next code until you find one that works.
4. Tap the Input button to display the input sources. Tap Yes if the input device menu is displayed, or No if it didn’t.
In order to stream content (pictures, videos, music, files) from your mobile devices to your Smart TV:
This is not the same as mirroring, in which the phone picks up the signal of whatever is playing on the TV. When you push something from the phone to the TV, as soon as the item is transferred, the phone acts simply as a remote control.
1. Start a video as described in VOD on your phone.
2. While the video is playing on the phone, tap the screen.
Along with the other video controls, the Transfer to TV icon (the icon varies, depending upon which content provider you are using) appears on the screen.
3. Tap the Transfer to TV icon.
The video displays on the TV.
The phone displays the on/off panel of the remote control
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1. From the WatchON home screen, select TV shows or Movies
2. Tap on the image representing the show you want to share and reveal the detail screen.
3. Tap the Share icon. A list of sharing apps appears.
4. Select the sharing app you prefer to use and follow the on-screen prompts to link your social network account to your Samsung account.
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You don’t need any account at all to watch live TV.
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For mobile users please double-check if you have typed your ZIP code correctly.
However, if it still does not work, please contact us at http://help.content.samsung.com/, and send us your country and ZIP code information.
For tablet users, please note WatchON detects your location based on your network IP automatically.
Since it tracks your network IP, it may detect your location incorrectly, causing 'Invalid ZIP code' error.
(e.g. If you are travelling outside your home country.)
In order to detect your location more accurately, please set up your location services in your device settings as follows;

ㆍ Device Settings → Personal → Location services → Check 'Use GPS satellites', 'Use wireless networks', and 'Use assisted GPS'

However, if it still does not work, please contact us at http://help.content.samsung.com/, and send us your country and ZIP code information.

A coming tablet WatchON update will allow manual selection of home country like mobile WatchON.


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WatchON allows you to discover, search, and view TV and video on demand all in one place. Instead of only showing video on demand from a single service, WatchON combines content from many content providers, including Blockbuster and Hulu, and makes recommendations based on what you watch.
WatchON also makes your Galaxy smartphone the perfect companion for your TV. WatchON's rich TV guide lets you easily browse what's playing on live TV and acts as a universal remote to control your TV and set-top TV box. When used with select 2012, 2013, and 2014 Samsung TVs, WatchON lets you to push what is playing on your TV to your phone. You can also use WatchON to play your video on demand content directly on Samsung Smart TVs.
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Samsung Galaxy S5: The WatchON app needs to be downloaded from Galaxy Essentials and installed on your Galaxy S5. Once you have installed the app, tap the WatchON icon (image) to launch the service.








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Samsung WatchON 2.0 runs on the following devices:
Smartphones
• Samsung Galaxy S5 (download required)
• Samsung Galaxy Note 3 Neo (pre-installed)
• Samsung Galaxy S4 (pre-installed)
• Samsung Galaxy Mega (pre-installed)
• Samsung Galaxy Note 3 (pre-installed)
Other devices
You can also install and use the WatchON app directly on the following Samsung televisions:
• 2012 Smart TVs (ES7000+): Downloadable app called Movies and TV Shows
• 2013 Smart TVs (F7500+) and 2014 Smart TVs (H5500+): Can be found as the Movie and TV Shows panel in SmartHub.
You can also find Video on Demand features of Samsung WatchON on Samsung Blu-Ray™ Disk Players:
• 2013 Blu-Ray™ Disk Player - (BDF5900, BDF7500)
• 2014 Blu-Ray™ Disk Player - (H6500+)
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On third party TVs and Samsung TVs prior to 2012, WatchON provides the following features:
• Browse the rich TV guide
• View personal recommendations for shows; your phone instructs your set-top box where to access them
• Use your phone’s infrared as a universal remote to directly control the guide on your cable box
• Access complementary content; detailed views provide plot synopsis, actors' bios, cast and crew information, and more
• Learn more about what you are watching without leaving the app
NOTE: You cannot stream video or transfer movies or TV shows to your phone from a third-party TV or pre-2012 Samsung TV.
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No, there is no charge to use Samsung WatchON. Using the remote control is free. You only need to have a TV service provider.
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Please check if you selected correct country and ZIP code in the previous steps.

We understand that in a few cases some service providers may be omitted from the list. We are constantly improving our service, and if you could send us your country, ZIP code, and service provider information via http://help.content.samsung.com/,

we will include your service provider as soon as we can.
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WatchON enables select 2012, 2013, or 2014 Samsung TVs and your Samsung Galaxy smartphone to work optimally together. When you use these products together you can:
• Control both your TV and set-top box
• Search and browse the rich TV guide and video on demand content, then play your selection directly on the TV
• Access complementary content for movies and shows such as plot synopsis, actors' bios, information on cast and crew, other movies or shows with members of the same cast or crew, Rotten Tomatoes ratings and comments, and more
• Learn more about what you are watching without needing to leave the app
• Stream live TV from your Samsung TV over your home Wi-Fi network
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You can set up the remote control either by:
• Following the onscreen directions that you get when you tap the Settings icon:
• Consulting the documentation

(Smartphone)
The remote control feature is automatically set up if the Room settings on your phone (and your TV) are correct. To verify that your Room settings are correct, select the list icon to the left of the phone’s home button, then select the appropriate room. The room settings are displayed. To edit any settings other than the room’s name, you must add a room.
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