What is Samsung Rewards program?
Am I eligible for Samsung Rewards?
Are all devices eligible for Samsung Rewards?
Which payments cards can I register to Samsung Pay?
What is Samsung Pay?
Removing a Membership Card from Samsung Pay
What are Samsung Pay’s main features?
Adding a Membership Card to Samsung Pay
What are Samsung Pay Deals?
What kind of deals will I find?
How does Samsung Pay work?
Adding a Membership Card to Favorite Cards
Why does the default view switch from “Nearby” to “Newly Added”
Which devices support Samsung Pay?
Manually Adding a Membership Card to Samsung Pay
Using a Membership Card Stored in Samsung Pay
Can I use Samsung Pay in foreign countries?
Why should I use Samsung Pay instead of my plastic cards?
How do I make in-store purchases with Samsung Pay?
Can Samsung Pay make online or in-app purchases?
How can I cancel a payment made using Samsung Pay?
How do I return a purchase if I used Samsung Pay to make the payment?
Do I need to have an active internet connection for Samsung Pay to work?
How can I keep track of purchases I’ve made with Samsung Pay?
For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?
The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
What should I do if I lose my original payment card and then receive a replacement card?
Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
How is my default payment card in Samsung Pay determined?
How can I register my card?
How many cards can I register into Samsung Pay?
Can I register the same card with more than one device using Samsung Pay?
How long will it take for my card to activate after registering it to Samsung Pay?
When I attempt to register a card to Samsung Pay, a message is telling me that it cannot provision my card and to contact my bank. What can I do?
Can I use Wi-Fi to register my card in Samsung Pay?
Can I register a card when I am outside the United States?
How secure is Samsung Pay?
What is Tokenization?
What is a Secure Environment, or Trusted Execution Environment?
How is Samsung KNOX used with Samsung Pay?
Does Samsung Pay store my personal/payment information on a server or my device?
What should I do if my device is lost or stolen?
Does Samsung Pay have access to my bank accounts?
Will my Samsung Pay information still be on my device if it is formatted?
What is MST?
What is NFC?
What is the difference between MST and NFC technology?
Which is more secure, MST or NFC?
How close does the device have to be to the card reader for MST to work?
How accurate is the fingerprint scanner?
What happens if my fingerprint is not recognized?
What is the "Retry" button I see when I am trying to make a payment?
The cashier is asking me for the last four digits of my card number. I provided them the number, but the transaction failed. What went wrong?
Can I send a reward to a friend?
I won the instant win game, but never received an email with my Reward. What should I do?
How do I play the instant win game?
Why can’t I redeem a reward?
When will I receive my reward?
How many rewards can I redeem?
How do I redeem my Points for rewards?
What are the prizes for this rewards program?
Can I transfer Points to a different Account?
Why did my status reset?
How can I learn what my status is?
How do I know how many Points I have?
How many Points can I earn per purchase?
How do I earn Points in Samsung Rewards?
Can more than one person share an Account?
Can I opt-out of notifications from Samsung Rewards?
What if my check out bill is higher than my Samsung Rewards card balance?
How do I register for Samsung Rewards?
My payment with Rewards card is declined. Why?
Are all debit and credit cards eligible to make purchases and count for Points in Samsung Rewards?
When prompted, do I choose "Debit" or "Credit" for my transaction using the Samsung Rewards card?
Do I need to have a specific version of the app installed?
Will my rewards expire?
How will I know when they will expire?
Can I purchase gift cards with Samsung Pay using Samsung Rewards?
Can I add value to Samsung Rewards card?
I made a purchase with my Rewards card. Where can I view the transaction history?
My purchase with Rewards Card was cancelled or I requested refunds but my balance has decreased. Can I get the value back ?
How Does it Work?
Do I have to use Samsung Pay on a merchant’s site to receive Awards?
How can I Redeem My Award?
Is the promotional Samsung Rewards Visa Card a virtual card or physical card?
Can I use Samsung Pay to pay on a participating merchant’s site?
What is the maximum amount of an Award that I can earn for each transaction?
What is the Cash Back Awards Loyalty Program?
Can I Use an Award that I Earned and Transferred to a promotional virtual Samsung Rewards Visa Card to Withdraw Money from an Automated Teller Machine (ATM)?
What Does My Transaction Status Mean?
Who is the issuer of the Samsung Rewards Visa Card and how do I get in touch with them forquestions?
Funds Not Added to Rewards Card
A merchant asked for my pin how do I find it?
If I close my Samsung Pay Account, what happens to my promotional Samsung Rewards Visa Card?
Do Awards Transferred to a promotional virtual prepaid Samsung Reward Visa Card Expire?
If I Transfer Awards to an existing promotional virtual prepaid Samsung Rewards Visa Card, when do the funds expire?
What is Samsung Pay Cash?
Can I view the balance of my card?
Are there any taxes or extra hidden fees?
How can I enable MST for an existing card in my wallet?
What are 'imported cards'?
How do In-App purchases work?
How do I do redeem my gift card?
Can I make a split payment using Samsung Pay?
What methods of payment do you accept?
Still have Questions?
Why do I have to activate imported cards if I have already activated them before resetting my app or on my previous device?
Does Samsung Pay save my personal information to import cards?
Is there a way to view my purchase history?
Are Samsung Pay gift cards refundable?
Can I use both, fingerprint and Iris?
If I reinstall Samsung Pay, or change devices, after opting-in before activating, can I still activate?
Do gift cards expire?
How many plastic gift cards can I add?
Can I use Samsung Pay for In-App purchases?
Do all membership cards support MST?
How will transactions appear on my credit card statement?
Can I use any of my credit and debit cards enrolled in Samsung Pay for In-App payments?
Where can Samsung Pay gift cards be used?
I saved a card to Samsung Pay from the Samsung Internet browser and got a notification to activate it. If I dismiss the notification, can I still activate the card?
What is the eligibility criteria from other Samsung applications (to use Save to Pay for payment cards)?
How do I locate the merchants near me that have deals?
What are the methods of redemption that I can use for gift cards?
Which devices running Samsung Pay support In-App payments?
Can I add a card for In-App payment?
Will the clerk accept my deal?
Where Can Samsung Rewards card be Used?
From which Samsung apps can save payment cards into Samsung Pay?
Is it safe to save cards from other Samsung apps into Samsung Pay?
Can I use deals in Simple Pay?
Where can I see my Rewards card?
Where can I see my Rewards card?
How can I increase my Samsung Rewards card balance?
What browsers support this feature?
Are my Samsung Rewards points synced between Samsung Pay on my phone and Gear Pay?
I'm a merchant. How do I go about changing my existing merchant app to accept Samsung Pay?
How do I redeem a deal?
How is my gift card delivered?
If I lose my phone, how can I get my Samsung Rewards card and its value back?
Can I use a gift card stored in Samsung Pay for In-App payment?
How do I gift to a friend?
How can I add an existing plastic gift card?
Are my In-App purchases secure?
What are my options if my transaction fails and I still have balance available on my gift card?
Will my Samsung Rewards Visa card credit sync between Samsung Pay on my phone and Samsung Pay on my Gear?
What if I can't find a gift card I want in the Samsung Pay Gift Card Store?
What kinds of gift cards can be purchased?
Can I buy a gift card for a non-Samsung Pay user?
How can I use Samsung Rewards on Gear?
Can I purchase gift cards with my Android device using Android Lollipop 5.1 or earlier versions?
Why did my deal disappear from my saved deals list?
How many times can I refresh my balance?
How do I place an order?
How many gifts cards can be purchased?
Are there any restrictions on purchasing gift cards?
I have a Samsung Rewards Visa card balance on my phone. Can I use it with Samsung Pay on my Gear?
What should I do if I don’t want to receive notifications?
What merchant gift cards are offered?
What if I don't see my Samsung Rewards Visa card on Gear Pay?
Can Samsung Pay remind me of deals that I am interested in?
When will my recipient receive their gift card?
Can I reject a gift card?
How do I check the status of an order?
How do I re-provision a gift card if I reset my phone or get a new device
What happens to my gift card after I decide not to use it?